This qualification reflects the role of individuals working in a range of complex customer service roles. Duties at this level would include working with multiple communication channels, providing excellent customer service, adhering to key performance indicators, working in a team environment, providing support to a team, providing technical advice and capturing data. Individuals would work under supervision, but may have some authority to delegate.

Core Units

• BSBCUE301 Use multiple information systems
• BSBCUE307 Work effectively in customer engagement
• BSBCUE309 Develop product and service knowledge for customer engagement operation
• BSBCUS301 Deliver and monitor a service to customers

Elective Units

• BSBCCO203 Conduct customer contact
• BSBCCO204 Collect data
• BSBCCO302 Deploy customer service field staff
• BSBCCO303 Conduct a telemarketing campaign
• BSBCCO304 Provide sales solutions to customers
• BSBCMM301 Process customer complaints
• BSBWOR203 Work effectively with others
• BSBWOR301 Organise personal work priorities and development

Please contact Admin Staff for more information at 1300 GO SITS (1300 467 487).

The full fee for this course is $1200