BSB40812 Certificate IV in Frontline Management

Student Eligibility Criteria

To be eligible for a place in a government subsidised course you must be:

  • An Australian citizen, permanent resident/ humanitarian visa holder or New Zealand citizen
  • Aged 15 years or older
  • No longer at school
  • Living or working in NSW

For more information please read the Smart and Skilled Eligibility

This qualification reflects the role of individuals who take the first line of management in a wide range of organisational and industry contexts. They may have existing qualifications and technical skills in any given vocation or profession, yet require skills or recognition in supervisory functions. Typically they would report to a manager.

At this level frontline managers provide leadership and guidance to others and take responsibility for the effective functioning and performance of the team and its work outcomes.

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Core Units

Unit Code Unit Name
BSBMGT401A Show leadership in the workplace
BSBMGT402A Implement operational plan
BSBWHS401A Implement and monitor WHS policies, procedures and programs to meet legislative requirements
BSBWOR402A Promote team effectiveness

Elective Units

Unit Code Unit Name
BSBCUS402B Address customer needs
BSBCUS403B Implement customer service standards
BSBCMM401A Make a presentation
BSBLED401A Develop teams and individuals
BSBMGT403A Implement continuous improvement
BSBWOR404B Develop work priorities

Please contact Admin Staff for more information at 1300 GO SITS (1300 467 487).
For more information regarding student contribution fees, fee exemptions and concessions, please see
Smart and Skilled Website
Certificate IV in Frontline Management

Certificate IV in Frontline Management