SIT40416 Certificate IV in Hospitality


This qualification reflects the role of skilled operators who use a broad range of hospitality service, sales or operational skills combined with supervisory skills and sound knowledge of industry operations to plan, monitor and evaluate the work of team members. They operate independently or with limited guidance from others, and use discretion to solve non-routine problems.

This qualification provides a pathway to work as a supervisor in hospitality organisations such as restaurants, hotels, motels, clubs, pubs, cafés, and coffee shops. This qualification allows for multi-skilling and for specialisation in accommodation services, food and beverage, and gaming.

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Core Units

BSBDIV501

Manage diversity in the workplace

SITHIND004

Work effectively in hospitality service

SITXCCS007

Enhance customer service experiences

SITXCOM005

Manage conflict

SITXFIN003

Manage finances within a budget

SITXHRM001

Coach others in job skills

SITXHRM003

Lead and manage people

SITXMGT001

Monitor work operations

SITXWHS003

Implement and monitor work health and safety practices

Elective Units

SITXFSA001* Use hygienic practices for food safety
SITXWHS002 Identify hazards, assess and control safety risks
SITHACS001 Clean premises and equipment
SITHFAB005 Prepare and serve espresso coffee
SITXCCS006 Provide service to customers
SITHIND002 Source and use information on the hospitality industry
BSBWOR203 Work effectively with others
SITXFIN001 Process financial transactions
SITXINV001 Receive and store stock
SITXHRM002 Roster staff
SITHIND001 Use hygienic practices for hospitality service
SITXINV002 Maintain the quality of perishable items


12 Months
Please contact Admin Staff for more information at 1300 GO SITS (1300 467 487).

Face to face

NSW:Parramatta

The full fee for this course is $4000
Waitress Serving Food To Senior Couple In Restaurant

Certificate IV in Hospitality

SIT40416
Fee For Service