This qualification applies to community work delivered through a broad range of services which provide support to individuals and groups. This level is appropriate for support workers, case workers and client contact officers and generally, these positions:
- Have direct contact with clients
- Identify presenting needs
- Refer to appropriate services and support
At this level support workers and case workers may provide day-to-day support in community settings and/or provide assistance with entitlements and benefits under the broad direction of others.
Emotional and practical support may be provided face to face or over the telephone to assist the client and enable an accurate referral to be achieved. This qualification is available as a broad-based qualification or with a focus on either community services or community development work.
|Unit Code||Unit Name|
|CHCCCS016||Respond to client needs|
|CHCCOM005||Communicate and work in health or community services|
|CHCDIV001||Work with diverse people|
|HLTWHS002||Follow safe work practices for direct client care|
|HLTWHS006||Manage personal stressors in the work environment|
|CHCCCS005||Conduct individual assessments|
|CHCCCS009||Facilitate responsible behaviour|
|CHCCCS015||Provide individualised support|
|CHCCOM001||Provide first point of contact|
|CHCCCS017||Provide loss and grief support|
|BSBINM301||Organise workplace information|
|BSBWOR301||Organise personal work priorities and development|
Please contact Admin Staff for more information at 1300 GO SITS (1300 467 487).
Face to face